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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Casey Talbot

July 18, 2024

1  out of  5 rating by Casey Talbot
"This low rating is for State Farm in general. We had McCarley State Farm give us a quote for car and home. At the time of the quote we had 5 drivers. One driver had a claim. We had a claim where my husband was hit from behind by an uninsured motorist. We had a couple fixed windshields from rocks. All of these things were disclosed to State Farm before we received our quote. The quote came back and it was cheaper than Travelers who we currently had so we switched. Fast forward a few weeks after switching to State Farm. I am 46 years old and I have never hit another car until a few weeks after I switched to State Farm. Unfortunately, I had a fender bender that was my fault. I rear ended another vehicle going about 10 miles a hour. No airbags deployed. Both vehicles drove off. I exchanged info with the person I hit and that was that. Not long after the accident we received a letter stating our insurance would be dropped. We were told there was nothing we could do to keep the insurance. We had to quickly find new coverage. My fender bender claim is currently not settled and we cannot get a reduced rate from our new insurance until this claim is settled. It has been over 4 months. Now, we are paying $2,000 a month; almost 3 times the amount we were paying before we switched to State Farm. It has been horrible. I wish we had never switched. It was a huge mistake. Kara at this office was very sympathetic, but I think it was out of her hands. She said it was corporate. Not sure if Mr. McCarley could have done anything on our behalf. He never contacted us personally."
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Robert Kaiser

June 25, 2024

5  out of  5 rating by Robert Kaiser
"Today, I had one of the best customer service experiences after calling Bryson McCarley’s office. I called with a question about my policy, left a message, and promptly received a call back. Trish was so helpful. She was willing to make calls and research to find the answers to my inquiry. Trish gave me the call back, and gave me a knowledgeable and thorough response. This sort of customer service is rare these days. Bryson McCarley and Trish it’s a pleasure doing business with you guys!"
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Anita Sexton

May 19, 2024

5  out of  5 rating by Anita Sexton
"Bryson and his team are very resourceful and welcoming! After 30+ years with my previous insurance, my husband and I made the switch with Alexis! She has not only been extremely helpful, but she has also saved us money tremendously and with double the coverage. We look forward to working with her and all of our insurance needs!"
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The Muziqueen

March 27, 2024

5  out of  5 rating by The Muziqueen
"Bryson and his staff are extremely resourceful and helpful. They helped me file a claim for my hvac replacement that I didn’t even know I could do. I’m seeking full reimbursement thanks to them! I highly recommend them for all of your insurance needs, home, auto, life and more! Call them you won’t regret it."
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Joni McKeown

February 2, 2024

5  out of  5 rating by Joni McKeown
"Sometimes in life you land just where you need to be. In a world of out of state or country customer support, my experience with Bryson and his staff has been a completely different experience. They are always there to listen and more than once have given guidance that both keep me and my family safe, and saved me money. This kind of personal support is rare today. If I could give them 10 stars I would. Thank you!"
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Zach Morrison

September 22, 2023

5  out of  5 rating by Zach Morrison
"I’ve had a fantastic experience with Bryson’s office and his staff. In particular, Jen is extremely friendly, knowledgeable, and helpful. I had a few questions about my policies and rates and Jen promptly answered the phone and clearly answered all my questions and addressed any concerns. Would recommend Bryson to anyone shopping for insurance in the area."
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David McCarley

September 15, 2023

5  out of  5 rating by David McCarley
"If you want an insurance agent that takes their time to explain the details of your policy as well as the details of any financial portfolio, this is the agent for you!!!"
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Sharron Murden

June 22, 2023

5  out of  5 rating by Sharron Murden
"Bryson McCarley State Farm Agency is the hardest working Agent and Team that I know. I am delighted to be a State Farm longtime customer. It is so amazing to know that they care about their clients and they are always giving back to the community."
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tracey coger

June 12, 2023

5  out of  5 rating by tracey coger
"When I tell you I just love the State Farm office of Bryson McCarley. They are so professional and knowledgeable. The office of Bryson McCarley can address all your insurance needs. The whole staff there is so friendly and welcoming. I don't feel like a client of theirs I feel like family. If you need any kind of insurance please go see them you will not be disappointed. Actually to be honest you will feel like family to them as well."
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Shawn Wayne

June 9, 2023

5  out of  5 rating by Shawn Wayne
"So very pleased with the level of care, concern, and customer service overall! I so Appreciate a team that checks in on me, keep me abreast of new policies I’m eligible for etc. Bryson and Team go above and beyond! Thank you so much 😊"
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Kim Vaughan

May 10, 2023

5  out of  5 rating by Kim Vaughan
"Love the office staff. Full of heart and care."
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Kyle Smallen

January 4, 2023

5  out of  5 rating by Kyle Smallen
"Bryson and his team are top notch. I have never had an insurance agent take the time to sit down with me one-on-one and review all of my needs personally and professionally until Bryson did. We reviewed my entire financial picture and came up with incredible and cost-effective solutions for what I needed. I left feeling confident I had been well informed and that my business and family were protected. The slab of ribs as a Thank You for being a new customer was just an added bonus! :)"
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Tyler Pendleton

February 20, 2022

5  out of  5 rating by Tyler Pendleton
"Great car insurance we've had for 35 years."
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Erin Mcnamara

January 3, 2022

5  out of  5 rating by Erin Mcnamara
"State Farm in general take good care of their customers, but the office where you sign up does make a difference! Jen always takes her time with me on the phone, I feel like they answer my questions, educate me so I can make good decisions, and they treat me like they know me…but in a good way, lol. Both Jen and Bryson sound like they genuinely like what they do. When I first signed up, there was a glitch with one of our policies and it got charged twice, it was going to take a few days to refund so Bryson actually drove the money to our home so we would have it. He said it’s what a good neighbor would do, and they trusted us to pay it back once we were refunded. If that’s not taking their good neighbor role seriously, nothing is! We hope your office stays as amazing as you are, we are happy to be a part of it."
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Melissa Tuff

December 1, 2021

5  out of  5 rating by Melissa Tuff
"I have had the pleasure of working with Bryson and his staff for well over a decade. They cover and 8 of my family members with life, home and auto policies. They are so professional but make sure I'm covered like we are family. They are very thorough in everything they do for us. Even if State Farm doesn't handle something correctly, they go to bat for you. You can't put a price on the type of service they offer. They are good people with an honest business. I'm so blessed by them."
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Jessica Guajardo

November 29, 2021

5  out of  5 rating by Jessica Guajardo
"When searching for a new insurance company, I decided to purchase car/home insurance with Bryson McCarley. I was involved in a car accident, in which an uninsured driver ran a red light and t-boned my car. Bryson McCarley’s team responded immediately & fought for me when I needed them to. They are responsive and polite, I love this entire team. I’ve had Bryson McCarley as my insurer for years, and I recommend him to everyone I know."
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Derek Johnson

November 16, 2021

5  out of  5 rating by Derek Johnson
"Bryson is a top tier agent who’s office consistently puts their customers first. I’ve never had an issue that they did not work hard to find a resolution that would make us whole."
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Savannah Espinosa

November 16, 2021

5  out of  5 rating by Savannah Espinosa
"I love this office, they’re like family! After my last Agent transitioned to a new role in the company I was nervous if anyone would take care of me like she did. Bryson and his team welcomed me in and we got right to work. I’ve even brought my family on board as well as clients!"
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Kenneth Sykes

November 16, 2021

5  out of  5 rating by Kenneth Sykes
"Bryson and staff are amazing! They are very detailed in knowing which policies best fit my family."
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November 16, 2021

5  out of  5 rating by JON HARRINGTON
"Awesome group of people to deal with they are always helpful and they will do the very best to help you understand and feel comfortable with your insurance needs and choices."
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MP Peoples

September 27, 2021

5  out of  5 rating by MP Peoples
"Jen is awesome if ever need any insurance give them a call"
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Kenneth Gipson

July 5, 2021

5  out of  5 rating by Kenneth Gipson
"I will have to say this is absolutely the best team of insurance in the state hands down. Jen has completely taken care of our fire claim from the beginning even when things were not going so well with the claims Dept. She will absolutely not take any thing from the claims Dept other then what is right for the customer. I highly recommend this agency for your needs."
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Jen Templeton

May 17, 2021

5  out of  5 rating by Jen Templeton
"Whether your moving from another state or just across town, Bryson McCarley is THE BEST agent in Hendersonville. Bryson and his team really take the time to understand what's important to you and makes sure you understand your policies and have the coverage you need to protect your assets and family. Bryson has helped my family in planning for retirement, has helped me set up a plan for my young daughter and has enabled me to make the best decisions for my family...and he also just happens to make the best RIBS in TN!! There is no one I trust more with my family's insurance than Bryson McCarley."
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Eleanor Allen

May 17, 2021

5  out of  5 rating by Eleanor Allen
"Excellent service"
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Matters of the Heart

September 17, 2020

5  out of  5 rating by Matters of the Heart
"Bryson’s team is there for you when you need them and to make sure you’ve got the best rate for your needs! So grateful for his help!"